This insurance is only for homeowners.
It doesn’t include cover for flats, apartments, mobile homes or park homes. Business premises and council and housing association properties cannot be covered.
Your boiler must run on mains gas - not LPG, solid fuel, electricity, or oil. We don't cover or service back boilers, warm air heating systems, range cookers, Potterton Powermax or Range Powermax boiler models or boilers with integrated water storage.
Our engineers can’t work on boilers that are unsafe to access, if there are more than two boilers in the same location, or if the total input power of the boiler(s) is over 70kW.
This insurance is only for homeowners.
It doesn’t include cover for houses, bungalows, mobile homes or park homes. Business premises and council and housing association properties cannot be covered.
Your boiler must run on mains gas - not LPG, solid fuel, electricity, or oil. We don't cover or service back boilers, warm air heating systems, range cookers, Potterton Powermax or Range Powermax boiler models or boilers with integrated water storage.
Our engineers can’t work on boilers that are unsafe to access, if there are more than two boilers in the same location, or if the total input power of the boiler(s) is over 70kW.
To make buying your cover as simple as possible, please make sure you have the following information to hand:
- Details of the house, bungalow, flat or apartment you want to cover
- Details of the house or bungalow you want to cover
- Details of the flat or apartment you want to cover
- Details of how it is heated
- A valid email address
- The bank details of whoever will pay for the insurance
If you wish to cancel your policy, you can do so at any time by contacting us.
If this is within the 28-day cancellation period and you haven’t made a claim, you will receive a full refund. If you have made a claim, you’ll receive a refund minus the number of days you had cover.
If it’s after the 28 days and you have made a claim, you will need to pay any remaining payments for the full term of the policy. If you haven’t made a claim, you’ll receive a refund minus the number of days you had cover.
See the terms and conditions of your policy for more information on cancellation.
- Each separate problem registered will require an excess payment of £60 per claim to be made.
- Unrelated problems which are not associated with each other will require a separate excess payment.
- Where physical investigation work is undertaken, and the problem is not resolved, the excess payment will NOT be refunded.
- The excess payment is taken using a credit or debit card. If you book over the phone, your card details must be input using your telephone keypad.
- We only accept payment using the following cards: MasterCard, Visa and Visa Debit.
Please read the terms and conditions of your policy for full details.
You may have seen that a boiler health check was previously required when taking out one of our boiler or heating policies. This was an inspection of your boiler to make sure it was eligible for cover – but that’s now changed.
Great news - from 8th December, boiler health checks are no longer needed. We’ve simplified things to make life easier, so there’s no need to book one. However, your boiler must meet the eligibility requirements.
There's an initial 28-day period after your policy starts when you won’t be covered for any problems that happen. Pre-existing issues won’t be covered either.
Take a look at the terms and conditions of your policy for full details.
If you have a problem that needs repairing before the 28-day exclusion period has ended, try Ding, our home repairs membership. You'll get access to our nationwide network of expert engineers at upfront prices.
We’ll always do our best to arrange your boiler service for a date that works for you. Appointments take place Monday to Friday, 9am–5pm, excluding bank holidays.
You can book your boiler service quickly and easily through your MyHomeServe account, by messaging us or by calling us on 0330 0247 999.
Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.
No. Your boiler service is not an element of your insurance and therefore is not part of the contract of insurance underwritten by the underwriter. Nor is it regulated by the Financial Conduct Authority.
This means that if you have any complaint relating to your boiler service, you will not have the right to refer it to the Financial Ombudsman Service.
HomeServe also offers standalone boiler services, but the service provided is the same whether it is purchased on its own or together with insurance. When both are purchased together, the boiler service is FREE in the first year.
When a FREE boiler service is included in your first year of cover, the boiler service is shown as FREE when compared to the equivalent cover without service.
If you renew your cover for a second year you will have to pay for your boiler service, and the cost of this will be included as standard in the total price of your insurance.
No problem. You can now access our team of expert plumbers, electricians and gas engineers through Ding, our digital membership designed to help get a range of home or boiler repairs fixed, at upfront costs.
Yes. Homeowners whose properties are heated by dual-purpose boilers, a warm air heating system, combination cylinders or thermal storage units are not eligible to buy this cover.
If you think you have a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
Your local water company may provide assistance if your external underground water supply pipe is leaking. Please contact them directly for details.
If you've had your policy for longer than 6 months, or you've moved home and have lived their for 6 months:
- If your boiler is less than 7 years old, we’ll arrange a replacement and cover the installation costs.
- If your boiler is more than 7 years old, we’ll arrange a replacement, but you’ll need to pay for the installation costs (including parts, labour and VAT).
Once your first-year introductory offer ends, the cost of cover will increase. So, if you choose to continue into the second year and haven't made a claim, you can expect to pay £47.73£47.73 a month*, which is £572.76£572.76 for the year. This price includes the cost of your boiler service.
No. You only have to pay your insurance premium and - in the event you make a claim - your excess.
Premiums include Insurance Premium Tax at the relevant rate and are subject to factors such as inflation and tax rate changes.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Aviva Insurance Limited is registered in Scotland as company number 2116. Its registered address is:
Pitheavlis,
Perth,
Scotland
PH2 0NH.
HomeServe is an insurance intermediary and arranges and administers cover on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited. Authorised and regulated by the Financial Conduct Authority for its general insurance activities. Registered in England and Wales, number 2770612. Registered office: Cable Drive, Walsall, WS2 7BN. VAT registration number GB 559669669.
The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Conduct Authority’s Financial Services Register.
The full terms and conditions of your policy, plus other important documents about your cover and HomeServe’s services, can be downloaded here.
The price of a boiler service is shown as FREE when compared to the equivalent cover without service. The boiler service included with this cover is FREE in the first year only, upon renewal the boiler service is chargeable and will be included as standard in the total cost of the cover. Please refer to What happens to the cost of my cover at the end of my first year?
- The offer of a FREE gas boiler service is only available on certain highlighted products on our website
- Only one offer per household
- If you cancel your cover within the first 28 days you will not receive the boiler service
- No cash alternatives will be offered
- HomeServe staff are not eligible for this offer
- Separate terms and conditions apply to the products themselves
- HomeServe reserves the right to withdraw this offer at any time
- This offer is for new customers only
