Top FAQs

Our service department will contact you each year to arrange your Boiler Service, if you have a Boiler Service included in your cover/plan. The type of cover/plan you hold will determine when your service will be carried out.

Homeowners - Your Boiler Service will be carried out between April and September.

Landlords - Boiler services for Landlords are carried out Monday to Friday, 9am to 5pm. If you opt to include a Gas Safety Inspection (CP12) in your cover/plan, this will be carried out the same time as your Boiler Service.

When the time comes for your cover/plan to renew, you may notice that your annual premium has changed. We review all cover/plan prices each year to reflect any changes to business costs. We also take your claim history into consideration.

You may notice different prices on our website - these are introductory offers for new customers. If you'd like to discuss your premium please call us on 0330 0247 002*.

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