Need help? We've got you.

Whether you want to make a claim, ask us a question or need a hand fixing a problem at home, you'll find out how to do it all right here.

Help centre

We'll help you quickly find the answers to your questions.

Your account

Make a claim, book a boiler service, track your appointment, and much more.

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Still need to get in touch? Let's get you to the right place.
HomeServe engineer chats to a customer

Make a claim and manage your cover online

As an existing customer with a MyHomeServe account you'll be able to do all of this in a matter of minutes…

  • Make a claim and book a Home Expert
  • Track and change your appointment
  • View and download your documents
  • Book your Boiler Service/ Boiler Health Check

How can we help you today?

If you're a homeowner or landlord with cover for any of the following areas of your home, you can book one of our Home Experts online through your MyHomeServe account in a matter of minutes.

  • Plumbing
  • Drainage
  • Water supply pipe
  • Gas
  • Electrics
  • Boiler Health Check & Boiler Service
  • Pest & Security

Alternatively, you can get in touch by giving us a call on 0330 0247 002* - our lines are open 24/7, 365 days a year. If you suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.

Fastest ways to make a claim

Make a claim online

The fastest way to make a claim is through your MyHomeServe account. Login to your account to make a claim.

Log in
Speak to us
By Textphone:
18001 0330 0247 999

Fastest way to discuss a claim

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us
By Textphone:
18001 0330 0247 999

For all new customers, our first year price is an introductory offer to enable you to experience cover and our service at a reduced cost. When taking out the policy we always give you an indication of what your price will be in the second year, as long as you've not made any claims. Your claims history will always be taken into account when calculating your renewal price.

Every year we assess our prices and these are amended to reflect any changes to business costs and increased investments in our service.

If you'd like to talk to us about your premium our Live Chat team is on hand to help

Fastest ways to get help from our team

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

If you have a Boiler Service included in your policy, we'll contact you each year to arrange this.

In your first year as a HomeServe customer we'll carry out your Boiler Service at the same time as performing your Boiler Health Check. If you're a landlord, this will also include your Gas Safety Inspection.

After this it will usually be carried out sometime between April and September, or for landlords, alongside your Gas Safety Inspection.

Here's how to book your service

Login to MyHomeServe

You can see your scheduled appointments and services in MyHomeServe. Log in to your account and go to "my appointments"

Log in
Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us
By Phone:
0330 0247 002*
By Textphone:
18001 0330 0247 999

When it comes to choosing a new boiler for your home, we know how important it is to get it right. That’s why HomeServe and BOXT are now working together to help you take better care of your home; combining over 30 years experience in home assistance with one of the largest boiler installation companies in the UK.

With over 150,000 happy customers, 22,000 5 star Trustpilot reviews as well as a range of finance options the experts at BOXT will help you get the best boiler for your home and budget.

If you're an existing HomeServe customer you can also get an exclusive £200 off*1 your new boiler from BOXT.

Get a fixed price quote from BOXT

Our repairs team is on hand to help with any one off home issues you might have, from a leaking tap to a broken boiler.

Fastest way to speak to us

Speak to us

Here at HomeServe we always aim to provide our customers with the best possible service, but unfortunately sometimes things can go wrong.

Letting us know when you're unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.

To find out more about our complaints process, take a look at our FAQ

You can make a complaint in the following ways

Write to us

You can send your complaint via post to:

Freepost RLYC-LXAL-GEEHCustomer Relations DepartmentHomeServe Membership LtdWalsallWest MidlandsWS2 7BN

Online Form

You can fill in our online form.

Complete Form
Speak to us

You can call our customer service department.

Fastest ways to get help from our team

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us

You can call our customer service department.

To cancel your policy / plan, please call us or get in touch with a member of our Live Chat team. Make sure you've got your policy / plan number to hand.

When you cancel your policy / plan we'll let you know if you need to make any outstanding payments that may be due under the terms and conditions of your cover.

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us

You can call our customer service department.

Popular help topics

Help & Advice

Access information on a wide range of topics including common FAQs

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One-off repairs

Got a problem you're not already covered for?

No heating?

Handy guides for those smaller home repairs
* Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.
*1 HomeServe Membership Limited (CRN: 002770612) whose registered office is at Cable Drive, Walsall, WS2 7BN (“HomeServe”) brings you this discount offer through BOXT Limited (CRN: 08086606) whose registered office is at 3320 Century Way Thorpe Park, Leeds, West Yorkshire, England, LS15 8ZB (“BOXT”). This £200 discount is only available to existing HomeServe policy holders. Only one discount available per boiler installation on all gas boilers. The discount will be applied to the cost of the boiler requested. Installation must be booked within 30 days of the date of the quote provided by BOXT to the customer. No cash alternatives given. HomeServe reserves the right to withdraw this offer at anytime.