Please complete the form below to make your complaint.

Please note, claims cannot be processed through this form. 

If you would like to make a claim, you can log into My HomeServe or Contact us.

Mandatory fields are marked with a "". Please take care not to include any special characters e.g.?!*/.

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We're available:

My HomeServe

Log in to our secure hub and manage your cover around the clock.

  • View your product details
  • Claim online for a range of problems
  • Update your address & contact details
  • Book your Boiler Service
  • Book your Boiler Health Check
  • Track your appointment
Log in

Frequently asked questions

1. You can book an appointment or make a claim online if your policy holds:

  • Plumbing
  • Drainage
  • Water Supply Pipe
  • Gas
  • Electrics
  • Boiler Health Check & Boiler Service

2. My HomeServe isn't yet available for our landlord products. You can however visit our Landlord Hub to make a claim online.

3. Alternatively you can give us a call on 0330 0247 999* lines are open 24 hours a day, 365 days a year.

* Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.