This plan is only for landlords. It doesn’t cover mobile homes, park homes or business premises. Retail, commercial and other premises used for business are not eligible.
The boiler(s) at your property must have a power input of less than 70kW and be fired by natural gas (not LPG, electricity or oil).
To make buying your plan as simple as possible, please make sure you have the following information to hand:
- Details of the house, bungalow, flat or apartment you want to cover
- Details of how it is heated (for example, the make of the boiler)
- A valid email address
- The bank details of whoever will pay for the plan
If you wish to cancel your plan, you can do so at any time by contacting us. If this is within the 28-day cancellation period, you’ll receive a full refund as long as no work has been carried out under the plan. If work has been carried out, you won’t be eligible to cancel, no refund will be due and you’ll need to pay any outstanding balance.
We will make 3 attempts to contact you to book an appointment, but if we’re unable to get hold of you, no refund will be due. However you can still contact us to arrange the appointment within the remaining period of your plan.
See the terms and conditions of your plan for more information on cancellation.
To make life easier, we’ll contact you to arrange your boiler service and gas safety inspection. Appointments are carried out Monday to Friday, 9am to 5pm, excluding bank holidays.
If you think you have a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
Your plan is set up so that it will automatically renew every year. This is to make the process of renewing easier. We’ll send you a reminder about 4 weeks before your plan is due to renew. This will confirm the price of your plan for the next year and prompt you to check that it still meets your needs.
If you’d rather your plan didn ’t automatically renew, you can update this anytime in your MyHomeServe account, by messaging us or by calling us on 0330 0247 002.
Lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.
A system protection top up, or central heating inhibitor top up as it’s usually called, is a liquid that is added to your central heating which prevents rust and sludge building up in your pipes and radiators. This helps keep your heating healthy by helping to prevent blockages and problems that make your heating less efficient.
The Promoter: HomeServe Membership Limited: Company Registered number: 02770612; Registered Office: Cable Drive, Walsall WS2 7BN (“HomeServe”)
- By taking up the Offer, you agree to be bound by the terms and conditions below (the “Terms and Conditions”).
- The Offer is valid from 16 October 2025 until 03 December 2025.
- The Offer entitles you to the following (in the first year):
- A Boiler Service Plan and a Gas Safety Inspection (“the Plan”) for £96.00 (usual price: £150); and
- A system protection check and an inhibitor top-up where required (“System Protection Top Up”) for FREE (usual price: £55 when completed alongside a boiler service).
- To take advantage of the Offer, you will need to be a landlord with a boiler powered by natural gas. Retail, commercial and other premises used for business are not eligible.
- No cash alternative to the Offer will be given.
- Separate terms and conditions apply to the Plan.
- HomeServe reserves the right to change, alter or withdraw the Offer at any time.
- If any of these Terms and Conditions are found to be void or unenforceable, that term or condition shall be deemed to be deleted and the remaining terms and conditions shall continue in full force and effect.
- These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising is subject to the exclusive jurisdiction of the courts of England and Wales.
The full terms and conditions of your plan, plus other important documents about your plan, can be downloaded here.