Your home matters to you - keeping it running smoothly matters to us. So prepare for the best this winter and make sure you put your home's heating, plumbing and electrics in the expert hands of our network of Gas Safe registered engineers.
From boiler breakdowns and leaking pipes to electrical faults and even pest and security problems - our homes can be unpredictable, but thankfully we’re not.
With cover, you’ll have 24/7 support. You won’t have to spend time searching for a trusted trader or dip into your savings to cover the cost of a repair. Plus, in the unlikely event that we can’t fix your boiler - if it's under 7 years old, we’ll replace it for FREE - that’s our promise*.
Also includes a Gas Safety Certificate (CP12) and Boiler Service.
Please see Product documents including Terms and Conditions for more details.
Before you apply for cover for your flat, we just need to check a few things…
If you’ve answered ‘yes’ to all of the above, then it sounds like your requirements are of a landlord looking for comprehensive cover.
No worries. We offer a range of options to cover other areas of your home, so you can pick one that suits you best.
If you've come across something you don't understand, then contact us and we’ll be happy to help you.
£24
per month in the first year for new customers only.
Your excess: £60
Annual price: £288
Your price will increase at renewal, but you’ll always receive a reminder. This price will also include the cost of your Boiler Service and Gas Safety Certificate. If you choose to continue into your second year, the expected price for customers who haven’t made a claim is £61.08 a month (£732.96 for the year). Price includes any applicable Insurance Premium Tax and is subject to any inflation and tax rate changes.
Please read the Important Information and Product Documents before proceeding.
or call 0330 0247 006**
For full eligibility information please see the Important Information
Landlord's Heating, Plumbing and Electrics Plus meets the needs of landlords requiring assistance in the event of certain plumbing, drainage, electrics, security, pest and gas central heating problems at their tenanted property.
This cover is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Check that you're not already covered by your home insurance or other policies, so you are not paying for cover you don't need.
Are you eligible to apply?
This cover is for landlords only and doesn't include protection for houses, bungalows, mobile homes or park homes. Business premises and council and housing associations also can't be covered.
Make sure that the boiler(s) at your property are fuelled by natural gas (not LPG, oil or solid fuel) and have a total power input of less than 70 KW. And, the diameter of your gas supply pipe must be no bigger than 35mm. We're not able to provide cover for dual-purpose boilers, warm air heating systems, combination and thermal storage units.
What is my excess and how do I pay?
You will have to pay £60 for any claim you make. This payment must be made before an engineer is deployed. It is the landlord's responsibility to pay the excess, however, we will accept payment from the tenant in order to allow the claim to proceed.
We can only accept payment using the following cards: MasterCard, Visa, Visa Debit or Maestro. A separate excess payment is required for each claim you make. Please see the policy Terms and Conditions for further details.
How long after purchasing do I need to wait before I can make a claim?
There's an initial 28 day exclusion period in which you'll not be able to make a claim. Please see the product documents for more details.
What happens after the first year?
Your cover is set up so that it will automatically renew every year. This is to make the process of renewing easier and ensure your tenanted property has continuous cover. We’ll send you a reminder about 4 weeks before your cover is due to renew. This will confirm the price of your cover for the next year and prompt you to check that it still meets your needs.
The price of your cover will increase at renewal. Customers about to renew their cover for a second year can expect to pay £61.08 a month (£732.96 for the year), provided they have made no claims. This price includes the cost of your Boiler Service and Gas Safety Certificate.
If you’d rather your cover didn’t automatically renew, you can cancel this feature when you apply. Alternatively, you can contact us to switch off automatic renewal at any time afterwards.
If you decide you don’t want your cover to automatically renew, you’ll need to contact us each year to renew it yourself and organise payment.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see the Terms and Conditions for full cancellation information.
Is there product specific information I need to be aware of:
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company number 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited. Authorised and regulated by the Financial Conduct Authority for its general insurance activities. Registered in England and Wales, number 2770612. Registered office: Cable Drive, Walsall, WS2 7BN. VAT registration number GB 559669669.
The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
**Lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.
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