Your boiler must run on mains gas - not LPG, solid fuel, electricity, or oil. We don't cover or service back boilers, warm air heating systems, range cookers, Potterton Powermax or Range Powermax boiler models or boilers with integrated water storage.
Our engineers can only work on boilers that are safe to access and must have a total input power of less than 70kW. If you have more than two boilers, you will need a separate plan for each.
For landlords: view Landlords Boiler Service Gas Safety Certificate
To make buying a service as simple as possible, please make sure you have the following information to hand:
- Details of the house, bungalow, flat or apartment you want to cover
- Details of how it is heated
- A valid email address
- The bank details of whoever will pay for the plan
How do I cancel my Ding membership?
Simply sign in to your Ding account on the app or ding.co.uk, go to My Account > Manage membership > How to cancel membership and follow the steps to cancel.Already got a job booked? We'll still see you as planned, so please let us know if you want to cancel this too.
How do I cancel my plan?
If you wish to cancel your plan, you can do so at any time by contacting us. If this is within the 28-day cancellation period, you’ll receive a full refund as long as no work has been carried out under the plan. If work has been carried out, you won’t be eligible to cancel, no refund will be due and you’ll need to pay any outstanding balance.
We will make 3 attempts to contact you to book an appointment, but if we’re unable to get hold of you, no refund will be due. However you can still contact us to arrange the appointment within the remaining period of your plan.
See the terms and conditions of your plan for more information on cancellation.
We’ll always do our best to arrange your boiler service for a date that works for you. Appointments take place Monday to Friday, 9am–5pm, excluding bank holidays.
If you think you have a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
Your plan is set up so that it will automatically renew every year. This is to make the process of renewing easier. We’ll send you a reminder about 4 weeks before your plan is due to renew. This will confirm the price of your plan for the next year and prompt you to check that it still meets your needs.
If you’d rather your plan didn’t automatically renew, you can update this anytime in your MyHomeServe account, by messaging us or by calling us on 0330 0247 002.
Lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.
The full Ding terms and conditions can be viewed here.
The full terms and conditions of a service plan, plus other important documents about service plans, can be downloaded here.