If you think you have a gas leak or you can smell gas in your home, you must immediately call the National Gas Emergency Service on the number below - the number is free to call and you can call them around the clock.
If you are hard of hearing and are using a textphone (Minicom), dial 0800 371 787 in an emergency.
If you have cover through us and you’re completely without power or have a power failure in your kitchen, bathroom or your landing, please call us on the number below and we'll help you get back up and running.
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We're available:
By Phone:
0330 0247 202
By Textphone:
18001 0330 0247 999
Send your letter to the following address:
Customer Enquiries
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall, West Midlands
WS2 7BN
* For claims lines are open 24 hours a day, every day of the year. For enquiries, lines are open on weekdays from 8am to 8pm, Saturdays from 8am to 4pm and Sundays 10am to 4pm. Calls will cost you no more than the rate of a standard call and charges may vary depending on your network provider. Calls are recorded for quality control and training purposes.