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Finding your Policy or Agreement Number

Take a look at the image below to help you find your Policy Number.

Policy number:

Sales confirmation email - your policy/plan number may be found in the brief summary between your Product Type and First Year Price

Take a look at the image below to help you find your Policy Number.

Policy number:

You can find your policy or plan number under the 'At a glance' section, which can be found on the right hand side of the first page of your Policy Documents

Give us a call on 0330 0247 999*.

* Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday. For claims and emergencies lines are open 24/7. Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no m ore than 01 or 02 numbers, charges may be depending on your provider. Calls to 03 will be part of inclusive minute plans for landlines and mobiles.


Important Information

We'll send you a reminder each year about your renewal, around four weeks before it's due. This will confirm your new price and let you check that the policy still meets your needs.

  • If you choose for your policy/plan to automatically renew, we'll take care of everything so that you can relax. You won't need to contact us - your policy/plan will renew each year, so you won't be left without cover. If you change your mind, you can cancel the automatic renewal feature at any time.
  • If you choose to cancel the automatic renewal feature, this means you'll need to contact us each year to renew your cover and make your payment.

Automatic renewal

Please use the form below to update your automatic renewal preference for your policy/plan.

Please note: All fields are mandatory.

Automatic renewal preference

Would you like your policy/plan to renew automatically each year?

Choose whether you would like to receive offers and services by Post

We'll keep your details safe and never share your information.


Important Information

  • If you want to change your automatic renewal preference for more than one policy/plan, you'll need to fill in a separate form for each one.
  • It can take up to 3 working days for your preferences to be updated.
  • If you have any questions or would like to discuss your policy/plan, you can chat to us online and we'll be happy to help. Alternatively, you can call us 0330 0247 999*.

* Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday. For claims and emergencies lines are open 24/7. Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no m ore than 01 or 02 numbers, charges may be depending on your provider. Calls to 03 will be part of inclusive minute plans for landlines and mobiles.

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HomeServe Membership Limited is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities under firm reference 312518.