Complaints Data
Our response to complaints
We make sure that we respond to and resolve customer complaints quickly and fairly. And we're happy to show you how we do this. See the table below for more information.HomeServe Membership Limited
Period covered in this report: 1 January - 30 June 2024
| Number of complaints opened by volume of business | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Product/service grouping |
Provision (at reporting period end date)
|
Intermediation (within the reporting period)
|
Number of complaints opened
|
Number of complaints closed
|
Percentage closed within 3 days
|
Percentage closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
| ||
| Banking and credit cards | - | - | - | - | - | - | - | - | ||
| Home finance | - | - | - | - | - | - | - | - | ||
| Insurance and pure protection | N/A | 3.66 | 2,864 | 2,744 | 18% | 81% | 33% | Other general admin / Customer service | ||
| Decumulation and pensions | - | - | - | - | - | - | - | - | ||
| Investments | - | - | - | - | - | - | - | - | ||
| Credit related | N/A | N/A | 1 | 1 | N/A | 100% | 0% | Unclear guidance / arrangement | ||