HomeServe Membership Limited
Period covered in this report: 1 July 2023 - 31 December 2023
Number of complaints opened by volume of business |
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Product/service grouping |
Provision (at reporting period end date)
|
Intermediation (within the reporting period)
|
Number of complaints opened
|
Number of complaints closed
|
Percentage closed within 3 days
|
Percentage closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
Banking and credit cards | - | - | - | - | - | - | - | - |
Home finance | - | - | - | - | - | - | - | - |
Insurance and pure protection | N/A | 2.9 | 2,101 | 2,088 | 32% | 67% | 33% | Other general admin / Customer service |
Decumulation and pensions | - | - | - | - | - | - | - | - |
Investments | - | - | - | - | - | - | - | - |
Credit related | N/A |
N/A | 1 | 1 | N/A | 100% | 100% | Unclear guidance / arrangement |