Values and Vision

Our Vision

Our vision is to be the first place people turn to when it comes to fixing, maintaining and looking after their home.

Last year alone we completed over 1.4m repairs throughout the whole range of trades.

We aim to:

  • Prioritise our customers by putting them at the heart of everything we do.
  • Be the best internationaly at what we do.
  • Engage and develop talented people.
  • Combine entrepreneurial spirit and a culture of discipline.
  • Act with passion, integrity and determination

Our Values

In every area of our business you'll find dynamic driven people, who are passionate about making sure HomeServe delivers excellence. Our Leadership Excellence Framework cascades our core values throughout the company:

  • Communication & Engagement: we communicate with passion and credibility to influence, enthuse and energise our peers, team, customers and the broader community.
  • Feedback Counts: we always encourage, value and act on feedback.
  • Customers Count: by putting the customer at the heart of everything we do, we earn the trust of customers.
  • Strategic Thinking: we integrate our broad business knowledge and analytical insight to shape and articulate a clear and strategic direction.
  • Leading teams & Individuals: we inspire, motivate and lead to achieve our vision, recognising and rewarding success
  • Skills to Success: we provide development and support to empower individuals and teams to succeed.
  • Results Orientation: we deliver strategies and business results by setting clear, stretching goals and challenging the status quo.
  • Positive Attitude: we foster a culture of continuous improvement and achievement.
  • Leading Change: we recognise and embrace the need for change, understanding the organisational impact. We always lead and manage successful transformational change.
  • Commercial Acumen: we demonstrate entrepreneurial spirit and sound commercial judgment. We anticipate and respond to trends and changes in the marketplace.
  • Self Awareness & Professional Growth: we take responsibility for our continuous personal development, recognising our personal impact on others.
  • Relationship Management: we build collaborative, enduring partnerships with key stakeholders to consistently deliver excellence.